目前位置:找工作台北市人力派遣博賢人力資源有限公司外商遊戲公司 徵客服部主管

工作內容

Customer Support Team Leader

I. Main job responsibilities

1. Performing QA checks of support/sales communication channels.
2. Reporting results and performance to the direct manager on a daily, weekly, monthly basis both on personal agents’ and team level
3. Identifying good and weak sides of each agent and actively participating in the improvement and follow up process
4. Spotting overall weak trends and habits in the department and actively participating in the resolution process
5. Providing feedback to agents and taking part in personal QA meetings
6. Actively searching for missing skills and KPIs on personal and team level and providing ideas and suggestions for improvement process
7. Based on QA process and reporting, providing constant feedback on the agents’ performance, customer care and proper support role and mindset as part of the overall company success
8. Close assistance in integration of newly hired employees, strict follow up on their communication to assure the best results from day
II. Main responsibilities inherent in the activity

1. Responsibility on new employees training.
Goals achievement - service and sales.
2. Expanding the professional knowledge on a regular basis.
3. Provide ongoing feedback and training in order to improve the professional and knowledge levels.
4. Provide professional answer to questions during a shift + Shift managers’ backup.
5. Responsibility on employees’ satisfaction: personal treatment on their problems.
6. Employment safety feeling: personal meetings in order to expose agents problems and to find the solutions in order create a sense of safety.
7. Create an organizational commitment: loyalty, role model…
8. Create a knowledge database.
9. Management routines such as: team meetings, feedbacks, briefings etc.

III. Subordination and Relationships

1. The position is directly subordinate to the Customer Support Department Manager.
2. The carrying out of the job responsibilities include organizational relationships with all responsible employees within the company.

IV. Requirements for the position

1. Knowledge of the range of services to the company.
2. Education: Business Administration, Marketing, Economics of Trade, English Philology.
3. Computer literacy.
4. English language – proficiency level.

薪資待遇:
面議(薪資達四萬以上)
上班地點:
台北市內湖區瑞光路 地圖找房子找中古車 租售行情
上班時段:
需輪班 上班時段:09:00/下班時段: 17:00
休假制度:
週休二日
職務類別:
客戶服務人員電話客服類人員客戶服務主管

職缺條件

工作性質:
全職
身份類別:
一般求職者
是否出差:
不需出差/外派
管理責任:
管理人數未定
可上班日:
一個月內
工作經驗:
不拘
學歷要求:
專科、大學、碩士、博士
語文條件:
英文 聽:精通 / 說:精通 / 讀:精通 / 寫:精通
擅長工具:
不拘
工作技能:
不拘
其他條件:
有線上遊戲客服管理相關2年以上經驗尤佳
<公司為外商公司, 故此為派遣職缺>
需求人數:
6人

福利與制度

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應徵方式

職務聯絡人:
黃先生
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