【台北辦公室】Sales Support Specialist

1. Order management
• Reviews customer orders on their completeness and accuracy.
• Clarifies inconsistencies with sales team or customer.
• Process order entry and monitor overall order status included stock availability, upcoming goods schedule, delivery status and provide feedback on installation completion status.
• Arrange delivery and dispatch installation information to the relevant party.

2. Sales and customer requests
• Respond to customer and sales requests for order status, product availability, backlog status, credit and billing issues, installation completion status, all related to sales process.

3. Customer complaint
• Handles customer complaints regarding logistical or commercial mistakes
• Issue credit/debit, arrange return shipment.

4. Issue invoice and process month end reconciliation

5. Generate report and coordinate with the project on needed basis.

6. Performs other duties as assigned by supervisor.

職缺特色