Kate Spade 店內培訓師 In-Store Trainer

首要目的：

此職位將負責設計、開發、實施和管理品牌建設和客戶體驗學習與發展計劃，針對台灣的零售和企業員工，幫助他們進步並達到商業目標。
此外，他/她將觀察、監控和指導面向客戶的員工，最終培養成為凱特·斯蓓紐約品牌大使，成為品牌聲音和文化的代表。

成功的個人將充分利用自己在學習與發展方面的專業知識，以…

銷售優化…
• 與中國大陸零售學習與發展團隊密切合作，確保零售學習過程、客戶體驗和內容在全球範圍內具有一致性-包括但不限於品牌介紹、文化融入、產品和銷售培訓、商業技能、客戶開發和領導力培訓
• 代表市場需求，在全球計劃開發中進行相應的本地化，以適應各個市場或業務渠道，確保培訓計劃能對銷售、關鍵績效指標、卓越服務和品牌知名度產生強大而有效的影響
• 與零售團隊合作，確保培訓工作坊、入職課程和現場指導等的實施
• 分析、開發、實施和評估培訓計劃-利用現場反饋、客戶反饋和其他計劃來評估培訓計劃的效果，並確定持續培訓需求和機會

傑出的人才應具備…
• 學士學位，專業為培訓、人力資源管理或相關領域
• 在零售行業擁有至少2-3年扎實的培訓與發展經驗，最好是在奢侈品/時尚品牌領域
• 具備培訓需求分析、產品資料和工藝、職業發展和客戶服務培訓方面的豐富經驗
• 持有其他專業培訓資格將具有額外優勢

Primary Purpose:

This role will be responsible for designing, developing, implementing and managing brand building and customer experience learning ＆ development programs for retail and corporate associates in Taiwan to help them progress and reach the commercial goals.
Additionally, he/she will observe, monitor and coach client-facing associates with the ultimate goal of cultivating brand ambassadors who are the voice and culture of Kate Spade New York.

The successful individual will leverage their proficiency in L＆D to...

Sales Optimization…
• Work closely with Retail Learning and Development Greater China team to bring global consistency to retail learning journey, guest experience and content - Including, but not limited to, brand induction, cultural immersion, product and selling training, business skills, client development and leadership training
• Represent market needs in the development of global programs and relevant localizations as needed to each market or channel of business, ensuring strong and effective implementation and tangible impact on sales, KPIs, exceptional service and building brand awareness
• Partnered with retail teams to ensure implementation of training workshops, onboarding sessions, and field coaching, etc.
• Analyze, develop, implement and measure training programs - leverage field feedback as well as customer feedback and other programs to assess effectiveness of training programs and identify ongoing training needs and opportunities

The accomplished individual will possess...
• Degree holder in Training, Human Resources Management or equivalent
• Minimum 2-3 years solid training and development experience in retail sector, preferably in luxury/fashion brand
• Solid experience in training needs analysis, product materials ＆ craftmanship, career development ＆ customer service training
• Holder of other professional training qualifications is definitely advantageous