(已徵到)台中店- 顧客關係部-收銀經理 Checkout Services Manager

About the Job:
To enable an easy buying experience for all customers throughout the complete payment process.
This includes in particular:
• securing a fast, easy and customer-friendly check out.
• securing a cost-effective payment process.
• ensuring payments are handled in a reliable, efficient and secure way.

About the assignment:

1.Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
•Provide an inspiring and motivating direction for the team and its individual
members to ensure development and succession.

•Maintain relations with external and internal partners, e.g. cash in transit company.

2.Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.

3.Ensure operational excellence in daily operations in order to enhance the easy buying experience. Support proactively with customer insights for business and functional improvements.

4.Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.

5.Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.

6.Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.

About previous experience and skills:

1.Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.

2.Proven customer-focused mindset.

3.Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

4.Quick learner who can adapt to changing demands easily.

5.Good analytical and numerical skills.

6.Ability to set clear expectations and directions.

7.Experienced in creating and implementing short-term plans and following up goals.

8.Experience of working in a management role wihthin retail and taking responsibility for a large team.

關於工作：
在收銀支付過程中為所有客戶提供輕鬆的購物體驗。
其中包括：
• 確保快速、簡單且對顧客友善的結帳。
• 確保具有成本效益的支付流程。
• 確保以可靠、高效和安全的方式處理付款。

關於任務：

1.確保以對顧客友善、高效且具有成本效益的方式執行收銀支付流程。
• 為團隊及其個人提升士氣和激勵的方向，確保團隊夥伴的發展和晉升。
•維持與內外部合作夥伴的關係，例如現金運送公司。

2.建立及實施輕鬆便捷購物結帳環境和安全可靠工作環境的全球解決方案、服務和工具。

3.確保日常運營中的運營績效，以增強輕鬆購物體驗。透過顧客回饋，主動改善業務和功流程。

4.透過團隊夥伴計劃發展職能，建立業務能力做出貢獻。

5.分析顧客相關資訊和財務關鍵績效指標，並與相關部門或人員討論顧客客訴的原因並擬定計畫採取行動。

6.在負責部門中以顧客導向為中心，並確保整體輕鬆的購物體驗。


關於以前的經驗和技能：

1.以顧客為中心、快節奏和多能功的零售環境中工作，對業務有深入的理解和背景。

2.具顧客導向的人格特質。

3. 能獨立作業，積極主動，具有作為團隊成員和獨立工作的能力。

4.具備快速上手能力，可以輕鬆適應不斷變化的需求。

5.具良好的分析和數字技能。

6.能夠設定負責部門明確的目標和方向。

7.具有制定和實施短期計劃和追蹤目標的經驗。

8.有在零售業擔任管理職務並負責大型團隊的經驗。